Register for this Class   Bring Course On-Site

2-Day Course
EMR Change Management For Successful EMR Implementation

---

When planning and executing any major changes in organization function, successfully managing the change on all levels is crucial. Conversion to the electronic medical and health records is a major step, touching most professionals within the health organization. Monitoring impact and quickly responding to issues will mean the success or failure of expensive efforts.

In this program, we’ll examine how humans deal with change and how the need for change must be understood and accepted from the top down in an organization. Participants learn to accept coming changes, cooperate with others and positively convey operational changes to the rest of the organization. In two days, you’ll learn how to identify impacts and affects of change on your health organization, and how to empower staff and providers to accept change. Participants will also learn specific tools and techniques used to decrease stress levels and the tools that are essential for the success of project implementation.

---

Course Outline

1. What is Change Management?

• The human side of change
• Reading your organizational culture
• Empowering your practice to accept change
• Accepting corporate change from the top down
• Dealing with the impacts of change

2. Why is Change Management essential for a successful project implementation?<

• Change Management Models
• Lewin’s Three Stages of Change
• Kotter’s Six Step Change Model
• Deming Cycle PDSA
• Six Sigma

3. Processes, tools and techniques to manage the people-side of change

• Removing fear with communication
• Identifying a clear project vision
• Leadership and change initiatives
• Provider and staff training
• Identifying the impact of change on the individual

4. Preparing providers and staff for change

• How to benefit from the unexpected
• Making change a win/win situation for all
• What is your change management style?
• Working with other change management styles
• Dealing with difficult behavior and conflict
• Developing an action and accountability plan

5. Learning from Change

• Techniques for gathering feedback
• Identifying change management breakdowns
• What lessons did we learn and how can we prevent them from happening again?
• Organizational recovery and rebound

 

---

Who Should Attend

• Healthcare CIOs
• Healthcare Practice Administrators
• HIS Managers & Business Analysts
• Healthcare Project Managers
• Practice IT Managers
• Clinical Directors
• Business Office Managers
• IPA Directors